Terms of service


Welcome to our store. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing.

🛍️ Orders

  • All orders are processed after full payment is received.

  • Once an order is placed, it cannot be canceled if production has started.

  • Please review your order details carefully before checkout.

✨ Customization Policy

  • Customers must send customization details via WhatsApp with their order number after placing the order.

  • Production will begin only after we receive complete customization information.

  • Delays in sending customization details may delay order processing.

🔤 Customer Responsibility

  • Customers are responsible for providing correct spelling, text, and design instructions.

  • Colors may appear slightly different due to screen and lighting variations.

🚚 Processing & Delivery

  • Processing time varies depending on customization complexity and order volume.

  • Delivery timelines are estimates and may vary due to courier or external delays.

  • We are not responsible for delays caused by shipping carriers.

🔄 Returns & Exchanges

  • Customized products are non-refundable and non-exchangeable unless damaged or defective upon arrival.

  • Any damage must be reported within 24–48 hours of delivery with clear photos.

  • If approved, we will offer a replacement or appropriate solution.

⚠️ Product Care

  • Acrylic products should be handled with care to avoid scratches or breakage.

  • Keep away from excessive heat and harsh chemicals.

  • Improper handling after delivery is not covered under our responsibility.

📞 Contact

For any questions regarding your order or these terms, please contact us via WhatsApp or our official support channels.